Digital developments are forcing the finance industry to consider how it can remain of serviceCASHING IN: ATMs at a mall. “For anyone in the banking industry now, fear, uncertainty and doubt are inevitable to some extent,” she says. She is referring to the fast-changing technology outpacing the traditional banking industry, leaving it trying to keep up. Banks are now focusing on promoting their online banking services, a big shift for bankers and the ageing population. Both Mr Phasawee and Ms Ladawan say that older generations’ hesitance over online banking relates to fears of hacking.

Source: Bangkok Post February 10, 2018 22:07 UTC